Success Stories

Our Goal is Your Success

When we do well, it’s because you are doing well. Take a look at how we’ve helped other projects fulfill their potential.

Excelling in the Convention Market

Synonymous with large, convention hotels, Hilton has been a leader in this segment of the hospitality industry for more than 80 years and provides access to high value accounts and strategic partnerships that deliver formidable negotiating power and revenues.

  • Fast Ramp-Up: Over the past 10 years, Hilton Managed Full-Service Convention new build hotels achieved 100+ RevPAR index within an average of 4 months after opening.
  • Sustained Performance: For the past 5 years, Hilton Managed hotels connected to convention centers have averaged over 100% RevPAR index. 
  • Generating New Business: Hilton Worldwide Sales has historically ensured new Convention hotels exceed pre-sell goals and targeted room rate, as well as secured city-wide events that could not have considered the destination without the new hotel.
  • Market Premiums: New Hilton Managed Convention hotels have proven to elevate rates across entire markets.
Banner Background

Leaders in Luxury

Hilton’s luxury hotels consistently outperform competitors. With regionally deployed subject matter experts, our approach never deviates from a true luxury mindset with commercial strategies to drive revenue and performance success.

  • Luxury Marketing & Partnerships: Our luxury hotels benefit from global brand marketing programs, social channels, email campaigns and exclusive partnerships that connect with high-net-worth customers to drive awareness and heightened consideration.
  • Luxury Sales: We have a dedicated team of luxury sales professionals driving transient and group sales. This global team manages over 3,000 luxury group and 500 luxury travel agency accounts as well as key luxury lodging programs and preferred relationships with luxury travel consortia partners.
  • Luxury Reservations: We have a team of 80+ highly trained specialists focused on incremental revenue opportunities and driving an ADR premium for our luxury hotels.
  • Luxury Travel Advisor Program: Hilton’s elite travel industry loyalty and recognition program offers exclusive value-adds, amenities and benefits for top-producing travel partners.
Banner Background

Speed to Market

With dedicated pre-opening teams, Hilton can deploy multi-discipline support to make Brand and Management transitions fast, efficient and ready to fire on all cylinders.

  • Streamlined Approach: We have the experience, resources and tools to successfully complete the transition process in as little as 30 days.
  • Sales Connections: We connect into our global Sales organization immediately to start generating leads and capturing group demand.
  • Expedite Booking Capabilities: We begin selling room reservations through Hilton channels in record time with our proven ability to plug in and fast-track the process.

Amplifying an Independent

When independent hotels transition to Hilton Management Services, we leverage the power of the Hilton enterprise engine while still maintaining the uniqueness and allure of a property's independent spirit.

In a recent conversion, our Commercial Services team deployed clear and targeted strategy plans, introduced sales incentive programs and elevated revenue management, group contracting and reporting capabilities. We tapped our Hilton talent pool to fill leadership roles including General Manager, Director of Finance, Director of HR and Director of Events. We implemented a new pricing structure and scheduling system at the spa, and introduced Hilton Supply Management purchasing, menu engineering programs and a new point of sale system.

Results:

  • Food and Beverage optimization projects collectively returned an ROI of 2.6 within the first year.
  • Hilton’s labor savings program resulted in over $1M in savings.
  • A Front Office upsell program delivered over $1M and elevated ADR by $5.00.
  • Spa revenue increased by 48% in the first year of operation.
  • Food cost of over $1M saved, and 1.0-point improvement on beverage cost of sales.
  • RevPAR versus prior year increased by 14 points.
  • GOP margin increased 3 points over previous year.